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Shipping Policy

Effective Date: January 15, 2026

Thank you for shopping with Bamboo Cards & Collectibles. Please read and understand this Shipping Policy before making a purchase. By placing an order on BambooTCG.com, you acknowledge and agree to the terms outlined below.

1. Processing and Shipping Times

Order Processing

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays)
  • Some items may require additional processing time, which will be clearly stated on the product page or communicated at the time of purchase
  • You will receive a confirmation email with tracking details once your order has shipped

Shipping Timeframes

  • Delivery times vary based on your location and the shipping method selected at checkout
  • Estimated delivery times are provided by carriers and are not guaranteed
  • We are not responsible for shipping delays caused by carrier issues, weather events, or other circumstances beyond our control

2. Shipping Address Accuracy

Customer Responsibility

It is your responsibility to ensure that all shipping information is accurate and complete at the time of purchase. Please double-check your shipping address before completing your order.

Address Changes

  • We cannot modify or change the shipping address once an order has been processed and shipped
  • If an order is delayed, returned, or lost due to an incorrect or incomplete address provided by you, we will not issue a refund or replacement
  • Additional shipping charges may apply if the package must be reshipped to a corrected address

3. Delivery and Risk of Loss

Transfer of Risk

Once a package has been handed over to USPS, UPS, FedEx, or any other carrier, all risk of loss or damage during transit passes to you, the buyer. We are not responsible for:

  • Delays caused by the carrier
  • Lost or stolen packages after delivery confirmation
  • Damage occurring during transit (unless insurance was purchased)
  • Packages marked as "delivered" by the carrier

Tracking Your Order

We strongly recommend monitoring your tracking information closely. If you will not be available to receive your package, consider:

  • Using a secure delivery location
  • Requiring a signature for delivery
  • Having the package held at a carrier facility for pickup

4. Lost, Stolen, or Delayed Shipments

What to Do

If your order is significantly delayed, appears lost, or was stolen after delivery, please contact us immediately at Support@BambooTCG.com. We will do our best to assist you, which may include:

  • Helping you file a claim with the carrier
  • Providing documentation for insurance claims
  • Working with you to find a resolution when possible

Carrier Claims

Any claims for missing, damaged, or stolen shipments during transit must be filed directly with the shipping carrier. We will provide necessary documentation to support your claim.

Insurance Recommendations

For high-value orders, we strongly recommend selecting a shipping option that includes:

  • Full tracking capabilities
  • Delivery signature confirmation
  • Insurance coverage

Insurance is available at checkout for an additional fee and can protect your purchase against loss or damage during shipping.

5. International Shipping

Customs and Import Responsibilities

Customers ordering from outside the United States are solely responsible for:

  • All customs duties, taxes, and fees assessed by their country
  • Understanding and complying with import restrictions or regulations in their country
  • Any delays caused by customs clearance processes

Important Notes:

  • Customs clearance times vary significantly by country and are beyond our control
  • We recommend checking with your local customs office before placing an order to understand potential fees and restrictions
  • We cannot mark packages as "gifts" or alter declared values to avoid customs fees, as this violates international shipping regulations

Refused or Abandoned Orders

If an international order is refused by customs, abandoned during customs clearance, or returned to us due to non-payment of customs fees, no refund will be issued. The customer remains responsible for the purchase price and any return shipping costs incurred.

6. Damaged Items

Inspecting Your Package

Please inspect your package upon delivery. If the outer packaging appears damaged:

  • Note the damage on the delivery receipt if possible
  • Take photos of the damaged packaging
  • Open the package carefully and inspect the contents

Reporting Damage

If your items arrive damaged, please contact us at Support@BambooTCG.com within 3 business days of delivery with:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item(s)
  • A description of the damage

We will work with you to resolve the issue, which may include filing a carrier claim or arranging a replacement.

7. Undeliverable or Returned Packages

Address Issues

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or unclaimed package:

  • You will be notified via email
  • The original shipping cost is non-refundable
  • Reshipping will require payment of a new shipping fee
  • If you do not wish to have the order reshipped, a refund may be issued minus the original shipping cost and a restocking fee (if applicable)

8. Shipping Methods and Carriers

We ship via USPS, UPS, FedEx, and other reputable carriers depending on package size, destination, and shipping speed selected. The specific carrier and service level will be determined at checkout based on your location and preferences.

Available Options:

  • Standard Shipping
  • Expedited Shipping (when available)
  • Priority/Express Shipping (when available)
  • International Shipping (select countries)

Shipping costs are calculated at checkout based on package weight, dimensions, and destination.

9. Order Tracking

Once your order ships, you will receive an email with tracking information. You can monitor your package's progress by:

  • Using the tracking link provided in your shipping confirmation email
  • Visiting the carrier's website directly
  • Contacting us at Support@BambooTCG.com if you have questions

10. Returns and Return Shipping

For information about returns, please refer to our Return Policy. If a return is approved:

  • You are responsible for all return shipping costs unless the return is due to our error
  • Items must be returned in their original condition
  • Returned items must be properly packaged to prevent damage during transit
  • We recommend using a tracked shipping method for returns

11. Policy Updates

This Shipping Policy is subject to change without prior notice. The version in effect at the time of your purchase will govern your order. We encourage you to review this policy periodically for any updates.

12. Contact Information

For questions, concerns, or issues regarding shipping, please contact us at:

Email: Support@BambooTCG.com
Business Name: Johnny Ha LLC / Bamboo Cards & Collectibles

We appreciate your business and will do our best to ensure your order arrives safely and promptly! Thank you for choosing Bamboo Cards & Collectibles.